Unacceptable delay in repair under warranty

[Toppov]

Our 6 month old 2022 Spectre's screen died (unit still worked when connected to another monitor) 
Laptop was collected on the 4th March with a promised turnaround time of 15 days (28th March) 
I've just had a one liner update stating repair will not be done until 24th April.

My son has exams in June and needs it for studying now - we only have a desktop at home. He cannot manage two months without a laptop & I cannot afford to buy another 'temporary' one as I went all out on a high spec for him in when I chose the Spectre.
I've tried to escalate the case and get some kind of resolution but am having no luck - I got cut off by two CS agents this morning and have wasted 2 hours on the phone. 
Trying to not be too emotional about this but I feel unheard and powerless - has anyone got any advice about how to escalate please?  It's an impossible situation to be placed in. We would never have sent the unit off for repair if we'd known it would take two months (a third of the time we've owned it for!) 

[Raj_05]

Hi @Toppov,

 Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

Alden4
HP Support

[Toppov]

Thank you for reaching out 
I have sent you this as a private message along with the full details of the experience I have had and would be very grateful for an individualised response along with the call back that I was promised last week that never happened

[Raj_05]

Hi @Toppov,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support