11-19-2019 03:06 PM
I bought this laptop yesterday and checked if it was working.
I've detected 2 strange things:
1) The keyboard is uneven. When i put my left hand on the left corner of the keyboard, I've seen that it wasn't evenly touching the table surface and it caused the screen to shake every time I touch that corner (the same doesn't happen in the other corner).
2) When I gently shake the screen, waves appear on both right and left bottom corners of the screen.
Is that normal? Are these products made this way or are we talking about a faulty item?
Your help is highly appreciated.
11-22-2019 05:07 AM
Welcome to the HP Support Community.
This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
Have a great day!
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