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Umberto1
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Message 1 of 2
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Uneven keyboard and screen makes waves when gently shaken

Pavillon x360 14 inches

Hi, 

I bought this laptop yesterday and checked if it was working. 

I've detected 2 strange things:

 

1) The keyboard is uneven. When i put my left hand on the left corner of the keyboard, I've seen that it wasn't evenly touching the table surface and it caused the screen to shake every time I touch that corner (the same doesn't happen in the other corner).

2) When I gently shake the screen, waves appear on both right and left bottom corners of the screen.

 

Is that normal? Are these products made this way or are we talking about a faulty item?

 

Your help is highly appreciated. 

 

Best regards

Umberto Zanesco 

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Message 2 of 2
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HP Recommended

Uneven keyboard and screen makes waves when gently shaken

Hi @Umberto1

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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