Unresponsive cursor and text cursor jumping to the start while typing

[Livingstone25]

I've been experiencing this problem with my HP Pavillion 15 laptop recently. Whenever I type something the text cursor jumps back to the start and whenever that happens, my touchpad becomes unresponsive for a while as well. I've tried a wireless mouse and the same problem still exists. There also appears to be a while selection box which I can control via the keyboard popping up when I'm at any menu or so. And whenever I scroll, the page just snaps to the beginning as well. 

[Raj_05]

Hi @Livingstone25,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering several issues with your HP Pavilion 15 laptop, including cursor jumping, touchpad unresponsiveness, a white selection box appearing, and scrolling problems. These issues could be caused by a variety of factors, and I'll provide you with some troubleshooting steps to help identify and potentially resolve the problems.

1. Check for Software Issues:

   • Ensure that your operating system and all drivers are up-to-date. Visit the HP support website and download the latest drivers for your touchpad and any other relevant components.

2. Disable or Update Touchpad Drivers:

   • Go to "Device Manager" on your laptop (you can search for it in the Start menu).
   • Locate the touchpad under "Mice and other pointing devices," right-click on it, and either update the driver or uninstall it and then restart your laptop. Windows should automatically reinstall the driver.

3. Check for Software Conflicts:

   • Some third-party software or utilities might be causing conflicts. Try booting your laptop into Safe Mode to see if the issue persists. If the problem doesn't occur in Safe Mode, consider uninstalling recently installed software to identify the culprit.

4. Adjust Touchpad Settings:

   • Open the "Settings" menu on your laptop.
   • Navigate to "Devices" and then "Touchpad."
   • Experiment with different touchpad settings to see if any adjustments resolve the cursor jumping or unresponsiveness.

5. Disable PalmCheck:

   • In the touchpad settings, look for an option called "PalmCheck" or a similar feature that prevents accidental touches. Try disabling it to see if it makes a difference.

6. Update BIOS:

   • Ensure that your laptop's BIOS is up-to-date. Check the HP support website for your laptop model and follow the instructions to update the BIOS.

7. Run System Diagnostics:

   • HP laptops often come with built-in diagnostics tools. Check your laptop's manual or documentation for instructions on how to run system diagnostics. This can help identify hardware issues.

8. Perform a System Restore:

   • If the issues started recently, you might consider performing a system restore to revert your system to a point when it was working correctly.

9. Scan for Malware:

   • Run a thorough antivirus and anti-malware scan on your laptop to rule out the possibility of malware causing the issues.

Remember to back up your important data before making significant changes to your system.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support