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Message 1 of 3
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Flag Post

Unsupported video driver error Adobe products

HP Recommended
HP Envy 17ae05Tsa
Microsoft Windows 10 (64-bit)

Hi guys, I keep getting an error message every time I open Adobe's Premier Pro and After Effects saying that my graphics driver is unsupported (intel(R) HD 620). It then gives me a link to download a 'FIX' but I then get an error message saying that 'The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

I have downloaded the latest drivers from the website.

Anyone know how I can fix this please?

2 REPLIES 2
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Level 19
Level 19
86,358 86,240 10,968 23,561
Message 2 of 3
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HP Recommended

@DaveSpitz 

 

HP Envy 17ae05Tsa is an invalid model/product, what is it ? Is it an HP ENVY - 17-ae051sa ?  Its specs

 

             https://support.hp.com/rs-en/document/c05608736

 

It has NVIDIA® GeForce® 940MX (2 GB DDR3 dedicated) video card. Please

 

(a) Download the following file from Intel and save on your computer

         https://downloadmirror.intel.com/29231/eng/GFX_Win10_27.20.100.8681.zip

(b) Unzip file then Install to your machine

 

Regards.

BH
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Level 19
Level 19
86,358 86,240 10,968 23,561
Message 3 of 3
Flag Post
HP Recommended

@DaveSpitz 

 

HP Envy 17ae05Tsa is an invalid model/product, I thing it is an HP ENVY - 17-ae051sa, its specs:

 

             https://support.hp.com/rs-en/document/c05608736

 

It has NVIDIA® GeForce® 940MX (2 GB DDR3 dedicated), why Adobe only looks at Intel iGPU. Please try

 

(a) Download from Intel the following file and save on your machine,

            https://downloadmirror.intel.com/29231/eng/GFX_Win10_27.20.100.8681.zip

(b) Unzip it and install

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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