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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP PAVILION 17-ab321ur
Microsoft Windows 10 (64-bit)

Hello. I have a laptop HP PAVILION 17-ab321ur and I am a video editor.
I recently downloaded the adobe premier pro 2019 program and was informed that my video driver was outdated (Intel (R) HD Graphics 630).
I was told that for the normal operation of the program I need to update the driver to version 100.6286 and more, but unfortunately this driver is not suitable for my laptop.
How can I solve this problem? Or I won't be able to use adobe prime pro just because of a problem with the driver ....

1 REPLY 1
HP Recommended

Hi:

 

You should be able to update the Intel graphics driver to the latest version my manually installing it as follows...

 

Download and save the ZIP file version of the Intel graphics driver from the link below.

 

Version: 26.20.100.6912 (Latest)     Date: 6/19/2019

 

https://downloadcenter.intel.com/download/28888/Intel-Graphics-Windows-10-DCH-Drivers?product=96551

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

Go to the device manager, click on the problem Intel HD graphics adapter.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>iigd_dch (setup information file), click Next and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

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