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HP Recommended
Microsoft Windows 11

I've spent over 14 hours dancing with this.

The system is a 2022 HP  12-cp1000     with 12 g  ram.

 

I wanted to do the upgrade from Win 11 home to WIn Pro .

and also wanted to add MS Office.

 

Things were slow - painfully slow - in the all of doing this.

My eye balls burned from yesterday's work

And today - I have spent 12 hours trying to resolve the issues.

 

I do not wish to loose what ground I have gained - with a reset to Windows 10 - if at all possible.

_____________________________________________________________________________.

 

After doing the HP testing and removing the touch pad device and drivers and re-installing -

with the latest update in Win 11.   Nothing.

 

Searched and found an article that told that the drivers that worked when the Win 11 home was installed - Were 32 bit Windows 10 drivers. 

 

The device manager - tells that the device is working - no yellow warnings - and the drivers say that all things are good with them.

 

Does anyone know - what or where to do a corrective action - to make this time wasting set of events come to an end?

 

I am out of eye ball time and energy - reading and following this and that suggestion -

That has taken me back to where I started.

 

This was sold as a Factory certified used machine.

No issues seem to be with it - other than the lost function of the track pad.

 

And I have tried every know set of steps on the first 2 pages of all the suggestions to correct this issue

coming off of the Bing search engine.

 

Any help to be offered?

Other than plugging in a wired or wireless mouse?

 

1 REPLY 1
HP Recommended

17 - cp1000     --- Not a 12-cp1000

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