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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Upgrade to OS - took out the touch pad drivers that were wor...

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06-25-2023 11:41 PM
I've spent over 14 hours dancing with this.
The system is a 2022 HP 12-cp1000 with 12 g ram.
I wanted to do the upgrade from Win 11 home to WIn Pro .
and also wanted to add MS Office.
Things were slow - painfully slow - in the all of doing this.
My eye balls burned from yesterday's work
And today - I have spent 12 hours trying to resolve the issues.
I do not wish to loose what ground I have gained - with a reset to Windows 10 - if at all possible.
_____________________________________________________________________________.
After doing the HP testing and removing the touch pad device and drivers and re-installing -
with the latest update in Win 11. Nothing.
Searched and found an article that told that the drivers that worked when the Win 11 home was installed - Were 32 bit Windows 10 drivers.
The device manager - tells that the device is working - no yellow warnings - and the drivers say that all things are good with them.
Does anyone know - what or where to do a corrective action - to make this time wasting set of events come to an end?
I am out of eye ball time and energy - reading and following this and that suggestion -
That has taken me back to where I started.
This was sold as a Factory certified used machine.
No issues seem to be with it - other than the lost function of the track pad.
And I have tried every know set of steps on the first 2 pages of all the suggestions to correct this issue
coming off of the Bing search engine.
Any help to be offered?
Other than plugging in a wired or wireless mouse?