Urgent: A VERY SERIOUS BLU-RAY PROBLEM!

[Metalfingers]

Hello,

My laptop can't recognise Blu-ray discs, whenever I insert them into the BD-ROM drive!!! Back in August, I downloaded and installed a patch update for my CyberLink PowerDVD 10 (HP's OEM version!) app. Then in September I put a brand new copy of a Blu-ray movie into the drive (I was playing a DVD until this point!); it began to load-up as usual, but before the app was finished with loading, it generated an error!!! At the time this happened, I didnt bother to take note of the error message, because I wasn't aware of the seriousness of this problem! 

Since then I've contacted CyberLink, but they suggested I contact HP ".... for further technical support to sort out the disc drive's Blu-ray movie disc reading condition first." Therefore I'm at this community forum. 

I've spotted a couple of posts in this forum, by users with the same problem. I went through each of their solutions, and I tried every bit of advice they were given, and applied it to my laptop. Unfortunately it didnt solve my problem!

I hope my problem could be resolved, without having to repair my laptop.

Kind regards.

[Jeet_singh]

@Metalfingers,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you have a DV6 notebook and I read that ever since you updated the cyberlink powerdvd 10 it stopped detecting the Blu-ray disc. I appreciate the steps you have performed and have certainly done a good job.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you checked if the DVD drive is getting detected in the Device manager?

Is the blu ray drive able to read other DVDs and CDs (if available)?

Have you tried with multiple blu ray disks?

Have you tried to update the Bios on your PC?

In the meantime while you respond to this post with the details, I would personally suggest you follow the steps suggested in this support document, Click here. These steps normally help in fixing blu ray related issues in Win10.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.