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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Using Graphics Update driver then starts Stuttering

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09-11-2020 11:08 PM
Hello I am having problem when I either use windows update or go to AMD website to get the latest graphics drivers after installing them I get stuttering problem with everything so I had no choice to uninstall those drivers and put the drivers in that hp provides and works fine but the problem is I play a video game which works fine with the current graphics but requires the latest drivers to the newer game to run. So will need help to make the latest graphics drivers compatible with my notebook and stop the stuttering.
My graphics is integrated with the CPU which is called: AMD A4-5000 APU 1.50ghz with Radeon HD Graphics.
Incase someone asks me if I used the right kind of drivers the answer is yes I have but I think HP has made it to were I can only update my graphics through HP.
I really do want to update my graphics so I can continue playing my game on my notebook.
09-14-2020 12:32 PM
@sov8302 Welcome to HP Community!
I understand that you are using the Graphics Update driver then starts Stuttering.
Try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
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