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‎10-01-2020 11:49 AM

HP Recommended
Product: HP ENVY x360 - 15-dr1014nb
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

recently I bougth the Stylus pro pen G1, now I want to install it but I don't know how. Is it possible it isn't compatible with my Pc. Could someone help me with it because I really don't know what to do.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2020 08:05 AM

HP Recommended

@Thibo_Baert

 

I reviewed your post and I understand that you purchased the Stylus pro pen G1 and it is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like the Stylus pro pen G1 is not compatible with your computer. Below the two supported stylus pens for your computer.

 

Impreza Part Number: 929863-002

Sunwoda Part Number: 920241-001

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-04-2020 08:05 AM

HP Recommended

@Thibo_Baert

 

I reviewed your post and I understand that you purchased the Stylus pro pen G1 and it is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like the Stylus pro pen G1 is not compatible with your computer. Below the two supported stylus pens for your computer.

 

Impreza Part Number: 929863-002

Sunwoda Part Number: 920241-001

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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