VALID WARRANTY CLAIM REJECTED / DENIED BY HP

[F_I]

The warranty status of my laptops is “Active” in UAE however, when I claimed warranty the claim was denied / rejected by the HP.

Following are the serial numbers of the laptops;

1- [Personal Information Removed]

2- [Personal Information Removed]

3- [Personal Information Removed]

I purchased the laptops in UAE and I have the receipt / invoice of the purchase.

I checked the warranty status of the laptops for UAE region in the HP website and the warranty status is “Active” in the UAE region.

However, when I claimed the warranty through Ensure Services Dubai they said that the warranty claim has been denied by the HP.

Please help me repair my laptops in warranty.

Thanks.

[WAWood]

@F_I 

Sorry, but we can not be of any assistance in this matter.

We are not permitted to intervene in any warranty dispute between HP and its customers.

[Echo_Lake]

@F_I

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

And, also click here: https://support.hp.com/in-en/document/c05084516 How to Submit a Dispute to Validate Your Warranty.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.