VIDEO_TDR_FAILURE

[ZiadT]

hay , i have a problem firstly i couldn't install driver of amd in my laptop , but i fixed it ...... now when i tried to enter any game by amd driver which is 7600 m , the game freeze and the windows restart with VIDEO_TDR_FAILURE error  ......... i tried everything to solve it but i couldn't , can you help me ? 

[DavidSMP · Accepted solution]

@ZiadT,

Thanks for reaching out. I understand that you are facing issues with graphics card error messages. Great effort at diagnosing the issue correctly. Kudos to you for that. 🙂 I will be glad to assist you here.

To assist you with accurate information I would require more information regarding this:

• Does it happen while playing all games or only graphics intensive games?
• Are they online games or downloaded and installed ones?
• Did you run complete Windows updates and try to update the graphics drivers from the manufacturer’s site?
• Did you run complete hardware diagnostics on the machine?

Furnish all the required information to assist you correctly.

• For now, try these steps:
• Perform a hard reset on the notebook by following directions from this link: http://support.hp.com/us-en/document/c01684768
• Then from this link: https://support.hp.com/emea_middle_east-en/product/hp-pavilion-g6-2300-notebook-pc-series/5330578/mo... (HP PCs - Testing for Hardware Failures)
• Run complete hardware diagnostics on the machine. Follow all the steps from the section “Run the Extensive Test (2 hours or more)”.

If any component fails, then make a note of the failure code for the failed component. The video card for this machine is an onboard graphics card integrated to the motherboard. If it fails the motherboard needs to be replaced. I am being candid about it by keeping your best interest in mind.

If diagnostics pass then try these steps:

• Run all Windows 10 updates and ensure that all latest Windows 10 updates are installed on the computer.
• Then run the latest AMD auto detect tool by following instructions from this link: https://support.amd.com/en-us/download/auto-detect-tool
• Run the AMD Driver Autodetect tool. It will check for the latest driver updates for all your computer components relating to AMD and install them if they are available. If not AMD has not released updates for the driver.
• So uninstall the graphics drivers from device manager and reinstall whatever driver is available from the AMD website.

From this link: https://www.drivereasy.com/knowledge/video-tdr-failure-atikmpag-sys-windows-10-solved/  perform the required steps. 

This is a third party link. Follow only instructions on it. Do not click on any image, link. ad, download or icon. It is strictly to follow instructions and screenshots (if found) only. Strictly adhere to this.

• Now check if the issue gets fixed. If it still continues, perform a Microsoft Push-Button Reset of Windows 10 by following instructions from this link: http://support.hp.com/ca-en/document/c04742289

There is an associated YouTube video on how to do it. If it is a software issue then it will get resolved. Otherwise, there is more to it than meets the eye. It is hardware related. Please contact a local technician to get the computer repaired as it is an older computer (more than 3 years old) and service options with may not be available as the original manufacturers don’t supply the parts to HP anymore.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂