Showing results for 
Search instead for 
Did you mean: 
Level 1
11 4 0 0
Message 1 of 2
Flag Post


HP Recommended
Microsoft Windows 10 (64-bit)

I am still having video problems. I have checked my settings and I cannot find the problem. Pictures show up but videos only give me a blank and do not run.

Level 16
Level 16
30,702 30,609 2,794 6,752
Message 2 of 2
Flag Post
HP Recommended


Videos use something known as CODECs in order to render video and audio in the PC. There are lots of video file formats and each one needs its own CODEC.  Most folks in Win10 use the default video player and it comes with very few CODECs.  So basically, that is the worst choice for playing videos.


A much better choice is this one, which comes with ALL the popular CODECs:  VLC Media Player download 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation