Vertical Lines of dead pixels - HP OMEN 15-en0013dx

[gbotis]

Hi,

my two weeks old HP OMEN 15-en0013dx displays three vertical lines of dead pixels. The lines are visible on white and light backgrounds. You can see two of them at the image below, left and right of the cursor.

Could this be a software issue? External monitor has no visible similar lines.

Thank you,

Giorgos

[WAWood]

@gbotis 

NO -- if it was a driver issue, the same lines would show up on an external monitor.

This basically means your screen is failing and at some point, it will need to be replaced.

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/us-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

[gbotis]

It's been a month now, since I first contacted HP about the problem describe in the first post. My experience is absolutely terrible.

I was misguided by HP's telephone support about how to handle the issue. They encouraged me to send it back to retailer rather than following official HPs repair procedure for a quicker solution. The retailer informed me that he can't do anything else other than send it to HP. So I paid extra shipping costs and spent more than a week just to follow the procedure that I should have followed from the beginning.

My problems were far from over yet. After HP repair took over, they informed me that they may be unable to repair the laptop as it was not destined to be sold in my country's market (Greece). They have been trying to find out if they can or cannot repair it for 10 days now. The laptop is still sitting at the retailer waiting to be picked up by HP either to repair or send it back to me without repairing. (hopefully in the same condition as I sent it)

I have asked for an official response by HP about their wrong telephone instructions and about the status of the repair but I have no answer yet. 

Moreover I asked formally for my personal data (including recorded support calls proving that I was misinformed) on the 15th of April and I still do not have any reply.

In brief, I bought an HP laptop on the 4th of March, contacted them on the 26th of March as it was faulty,  it's now the 26th of April, I do not have the laptop in my hands, I do not have any kind of timeline on if and when I will get it back working, I do not have any official response by HP on my case and I'm feeling cheated.

I anybody have any idea of any other channel that I could use to get out of this nightmare, please let me know.