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‎04-03-2019 08:00 AM

HP Recommended
Product: Pavilion dv6-3037nr
Operating System: Microsoft Windows 10 (64-bit)

4068D270-F6BE-443B-91E4-89F70F8EFB5D.jpeg

 

I just finished backing up the “pictures, video and music” folders. I then ran a defrag on all the drives after ensuring all Windows Updates were installed. Once complete, I ran a Norton Antivirus scan on all drives. Everything was working fine; internet, office word/excel/PowerPoint. I just performed a computer restart and the screen is completely full of vertical lines of different colors and thicknesses. On startup, you hear all the normal bells and whistles but can not navigate. I tried to hook up an external monitor to the HDMI port with no success. The laptop screen flickers but I can’t choose the option to display to the monitor. What to do?

1 REPLY 1

‎04-03-2019 11:53 PM - edited ‎04-03-2019 11:55 PM

HP Recommended

@DrewDude 

Looks like possible graphics chip failure.

Have you tried tapping the F4 key to switch to external monitor?

With a stroke of luck it may resolve itself with an overnight cool down period.

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