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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎01-18-2019 11:51 AM

HP Recommended
Product: HP Pavillion Gaming Laptop 15-cx0001na
Operating System: Microsoft Windows 10 (64-bit)

Hello

i have just received my new laptop an hour ago and it has a vertical black line down the screen. I have made sure to do any updates and have also connected it to an external display - the line does not appear on there.

HP are now shut until Monday, any advice? Please help!!

1 REPLY 1

‎01-19-2019 01:43 PM

HP Recommended

@LizH2016

Thank you for posting on the HP Support Community.

Echo_Lake is at your service.

I understand you are in need of support, I appreciate your efforts to try and isolate the issue. As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out for you. 

 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Have a great day!

ECHO_LAKE
I am an HP Employee

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