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‎02-23-2020 04:04 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

The laptop screen is extremely desaturated and there are vertical and horizontal lines in one half of the screen.

I have tried updating everything. but its still the same.

The desaturated screen sometimes becomes ok on its own and then goes back to the faded state after sometime.

1 REPLY 1

‎02-23-2020 02:43 PM

HP Recommended

Is that also happening when using an external TFT? If yes maybe only the build in screen is damaged. If not, the graphic card might have some issues...

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P.S.
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