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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

I just realized theres a verticle lines on my laptop screen so it probably just happened a few days. However, there is no vertical lines in BIOS startup or when I start windows in safe mode. I have tried to update my BIOS and graphic cards, even reinstalled my graphic cards but problem still persists.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Jjp17

 

Welcome to the HP Support Community!

  • Do these vertical lines appear on a specific application/game/video?
  • Please try with an alternate monitor to understand if this is either a hardware or a software failure.

Use the HP Support Assistant to install any pending updates.

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support assistant installed, Click here to download the same.

 

Also, check for Windows update

Select the Start button, and then go to Settings > Update & Security Windows Update, and select Check for updates.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Jjp17

 

Welcome to the HP Support Community!

  • Do these vertical lines appear on a specific application/game/video?
  • Please try with an alternate monitor to understand if this is either a hardware or a software failure.

Use the HP Support Assistant to install any pending updates.

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support assistant installed, Click here to download the same.

 

Also, check for Windows update

Select the Start button, and then go to Settings > Update & Security Windows Update, and select Check for updates.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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