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AsaQi
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Vertical lines on display

HP Envy x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

WeChat Image_20200116145423.pngWhen I have some software open, there are always some vertical shadows on the screen.

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Vertical lines on display

@AsaQi

Thank you for posting on the HP Support Community.

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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AsaQi
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Vertical lines on display

There was no issue in the BIOS screen. The issue has existed for several months. The display on the external monitor functioned fine without issue. 

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Vertical lines on display

@AsaQi

 

Let's try these steps -


1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Download and install the BIOS, Chipset drivers from this link

Asmita
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AsaQi
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Vertical lines on display

I did that but the issue still exists.

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HP Support Agent
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Vertical lines on display

@AsaQi

Thank you for posting back. 

 

This sounds like a hardware related issue with the display. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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