Victus Gaming 15-fa0000

[zzkkan]

Specs show that this USB C port is high speed, and display capable.  Does not work with docking station or directly connected to a monitor.  Wondering if the USB specs listed for this device - actually are for this device.

[Pallipurath]

Hi @zzkkan 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the product number of your device to check with the Specs and assist you  further.

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:  

Perform a Hard Reset

• Shut down the laptop.
• Disconnect all external devices, including the dock.
• Unplug the AC adapter.
• Hold the Power button for 30 seconds.
• Reconnect the AC adapter and turn the laptop on.
• Test the USB-C connection again.

 Update Graphics Drivers

• Right-click Start and open Device Manager.
• Expand Display adapters.
• Right-click both the Intel Graphics and NVIDIA Graphics adapters.
• Select Update driver > Search automatically for drivers.
• Restart the laptop after the updates.

Check Device Manager

• Open Device Manager.
• Expand:
• Display adapters
• Universal Serial Bus controllers
• Look for any devices with a yellow warning icon.
• If present, uninstall the affected device and restart the laptop to allow Windows to reinstall the driver.

We're looking forward to helping you get back up and running!  

  

Best regards,