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‎06-07-2026 06:47 PM

HP Recommended

Device specs:

CPU: AMD Ryzen 7840HS 8-core @ 3.80GHZ

Integrated GPU: AMD Radeon 780M

Discrete GPU: NVIDIA RTX 4070 Mobile (8GB)

RAM: 32GB DDR5 @ 5600 MT/S

OS: Windows 11 25H2

Problem:

Running on power adapter under regular, workstation and gaming loads, the device will randomly enter a sleep state showing no display and being unresponsive to any inputs for a brief period. This occurs on the internal display and external display (21:9 LG 1080p 60HZ monitor) and both the 230W and 200W OEM power adapters.  It also persists after the power adapter has been removed. I have tried reinstalling drivers for the CPU and both GPU units, updating the bios, updating Windows, etc. with no change in results. Using the NVIDIA performance overlay while running a mildly intensive game on the power adapter either shows no data or the GPU at 0.630-0.725V at any usage/temperature/wattage, then crashes.

Any support would be helpful!

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