Video Memory Check: failed - What should I do?

[BriansBellBotto]

My laptop screen won't work and I can only see whats happening in the BIOS through an external monitor. Ran a fast diagnostic and got back a Video Memory Check Failed in the system fast test 2nd pass. Any advice? (Full story below incase that has any useful info.

My laptop recently started having problems with it's screen and then booting up. To start with, screen would not turn on however it was still completely functional with an external monitor plugged in (I was using a TV at the time). Then it started taking multiple attempts for it to boot up properly. To fix this I would hard restart the computer and after a couple of attempts it would work and an image would come through to the TV.

It then began to give an error on the TV saying the resolution output was not correct. I plugged it into a PC monitor an found that the only available resolution on the built in. screen was 1080x864 (or something along those lines), after some research it seemed that the cause of this was to do with the graphics drivers. I went to reinstall the drivers and selected the clean install, the old drivers were wiped and the laptop went to restart itself and now it won't display anything other than when I enter into the BIOS screen. 

Many thanks 

[Kuroi_Kenshi]

Hi @BriansBellBotto,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Restart Your Laptop – Try a power cycle:

1. Turn off the laptop and unplug it.
2. Hold the power button for 30 seconds.
3. Plug it back in and restart.

Check External Monitor Again

• Connect the external monitor and try pressing Windows + P to switch display modes.
• If it works, the issue may be with the laptop screen.

Boot into Safe Mode

1. Turn off your laptop.
2. Turn it on and press F8 (or hold Shift + F8) repeatedly before Windows loads.
3. If it boots into Safe Mode, reinstall your graphics driver from Device Manager.

Run HP Hardware Diagnostics

1. Turn off your laptop.
2. Press F2 repeatedly when turning it on.
3. Run the Video Test.
4. If it fails, your GPU or video memory is likely faulty.

Reseat RAM & GPU (If Possible)

1. Turn off the laptop, unplug it, and remove the battery.
2. Open the back panel and reinsert RAM sticks.
3. If your GPU is removable, reseat it.

Check for Overheating Issues

• If your laptop was overheating before this issue, the GPU might have been damaged.

Try a CMOS Reset

1. Unplug the battery and charger.
2. Hold the power button for 30 seconds.
3. If possible, remove the CMOS battery for a few minutes.
4. Reassemble and restart.

Let me know how it goes! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,