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Member Since: ‎04-20-2017
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Video Pallette diagnose test came back with failure

[ Edited ]
Product Name: HP 15 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

product number: F9J15UA#ABA

When running the component test -video - color palette through the diagnostic tool by pressing "ESC" when rebooting the laptop I get a failure:

 

 

 

Failure ID 94Q2L4-7728KI-XD7V7G-Q2C803

 

When doing the interactive part it gives the failure message above. That is the color blue!

 

What is wrong?

 

Thank you!

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Re: Video Pallette diagnose test came back with failure

Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth
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Provost
Posts: 11,047
Member Since: ‎04-01-2014
Message 2 of 4 (77 Views)

Re: Video Pallette diagnose test came back with failure

Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


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Top Student
Posts: 4
Member Since: ‎04-20-2017
Message 3 of 4 (61 Views)

Re: Video Pallette diagnose test came back with failure

Thank you so much for your response!!!

 

Thank you for all you guys are doing!!

 

Have a good weekend!

Provost
Posts: 11,047
Member Since: ‎04-01-2014
Message 4 of 4 (59 Views)

Re: Video Pallette diagnose test came back with failure



You're very welcome!

Have a great weekend ahead Smiley Happy

** I'm a Volunteer AND I don't work for HP **


Click "THUMBS UP ICON" to say "Thank you"

Click "ACCEPT AS SOLUTION" and help others find this fix/answer quickly
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