cancel
mlKauai Top Student
Top Student
4 2 0 1
Message 1 of 4
287
Flag Post
HP Recommended

Solved!

Video Pallette diagnose test came back with failure

HP 15 Notebook PC
Microsoft Windows 7 (64-bit)

product number: F9J15UA#ABA

When running the component test -video - color palette through the diagnostic tool by pressing "ESC" when rebooting the laptop I get a failure:

 

 

 

Failure ID 94Q2L4-7728KI-XD7V7G-Q2C803

 

When doing the interactive part it gives the failure message above. That is the color blue!

 

What is wrong?

 

Thank you!

3 REPLIES 3
Provost Provost
Provost
12989 12925 1691 4379
Message 2 of 4
261
Flag Post
HP Recommended

Solved!

Video Pallette diagnose test came back with failure

Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Reply
0 Kudos
mlKauai Top Student
Top Student
4 2 0 1
Message 3 of 4
245
Flag Post
HP Recommended

Solved!

Video Pallette diagnose test came back with failure

Thank you so much for your response!!!

 

Thank you for all you guys are doing!!

 

Have a good weekend!

Reply
0 Kudos
Provost Provost
Provost
12989 12925 1691 4379
Message 4 of 4
243
Flag Post
HP Recommended

Solved!

Video Pallette diagnose test came back with failure



You're very welcome!

Have a great weekend ahead 🙂

I'm a Volunteer AND I don't work for, nor represent HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation