• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-20-2017 07:31 PM - last edited on ‎04-22-2017 12:31 PM by Retired

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

product number: F9J15UA#ABA

When running the component test -video - color palette through the diagnostic tool by pressing "ESC" when rebooting the laptop I get a failure:

 

 

 

Failure ID 94Q2L4-7728KI-XD7V7G-Q2C803

 

When doing the interactive part it gives the failure message above. That is the color blue!

 

What is wrong?

 

Thank you!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2017 10:51 PM

HP Recommended
Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-20-2017 10:51 PM

HP Recommended
Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth
Was this reply helpful? Yes No

‎04-21-2017 11:36 PM

HP Recommended

Thank you so much for your response!!!

 

Thank you for all you guys are doing!!

 

Have a good weekend!

Was this reply helpful? Yes No

‎04-21-2017 11:38 PM

HP Recommended


You're very welcome!

Have a great weekend ahead 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.