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AkhileshVijay
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Solved!

Video Play Pausing Rapidly - Mousepad stops working!!

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Pavilion 14 bf125tx
Microsoft Windows 10 (64-bit)

My HP pavilion laptop 14 bf125tx started having a problem in July. Whenever i play a video, be it in a browser or in any player in my PC, the video keep play-pausing rapidly. I have noticed the mousepad also stops working when the reckoning happens.

I ran all kinds of Hardware diagnostic tools, and also changed my harddisk. Still the problem persisted. Then one day a engineer Put the latest version of windows in my PC. 

 

The problem stopped for a month. Now it has started again. Please help as this is really frustrating. No Hardware failure was detected. I also don't use any elexa dot or any  other bluetooth device. This problem is also present when running PC in safe mode. I have tried updating the BIOS, chipset..etc. Ran the /scannow in cmd.. but the problem still persist.!

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The_Fossette
HP Support Agent
HP Support Agent
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@AkhileshVijay

 

I reviewed your post and I understand that the video play pauses automatically and the touchpad stops working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of Windows installed on your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105944.exe

 

Graphics: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-bf100-laptop-pc/16842295/model/18161...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

AkhileshVijay
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Problem stopped on its own. Some bad update may have been the culprit. Thanks for the help.

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The_Fossette
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@AkhileshVijay

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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