Video Playback

[VenkatReddy1]

Hi, my pc is hp omen 
After recent update, all the videos like YouTube, Netflix, prime playing in the browsers are randomly pausing and playing on itself.
how to solve this problem.

[VikramTheGreat]

Hi @VenkatReddy1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be to deal with random pausing and playing of videos on your HP Omen after a recent update. Let’s go through a few solutions to help resolve this issue:

Step 1. Restart and Check for Windows Updates

Sometimes updates don’t fully apply until after a reboot.

1. Restart Your PC.
2. Go to Settings > Windows Update and check for Updates again.

Step 2. Disable Hardware Acceleration in Browsers

This setting can conflict with drivers after updates.

Chrome/Edge:

1. Go to Settings > System and Performance.
2. Turn off “Use hardware acceleration when available.”
3. Restart the browser.

Step 3. Update or Roll Back Graphics Drivers

Faulty or outdated graphics drivers often cause playback issues.

1. Press Win + X > Device Manager.
2. Expand Display Adapters and Right-click your GPU (Nvidia/AMD/Intel).
3. Choose Update Driver > Search Automatically.
4. If the issue started after the update, choose Roll Back Driver instead.
    

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VenkatReddy1]

I have done all the steps you said still its not working still the problem exists. Even i did reset my pc still problem exists.
Please help me solve this problem..

[VikramTheGreat]

Hi @VenkatReddy1,

Thank you for letting me know, request you to please try a Hardware test on the Pc and let me know if the test passes or fails.

Extensive Test:

1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

 I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VenkatReddy1]

Tried it , it did not work.
If i disable the window audio service, the videos in the browser are playing fine but with no sound

[VikramTheGreat]

Hi @VenkatReddy1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for letting me know. Please try the BIOS Restore on the Pc and let me know if this helps and also let me know what version of BIOS is installed to help you better.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @VenkatReddy1,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support