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‎07-26-2022 04:02 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi there,  I wonder if you can help.

 

I bought a hp laptop in december, and about a month ago, Each time I video call, regardless on what app, my laptop freezes and the message that I send takes forever to go through. I have tried everything

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2022 04:29 AM - edited ‎07-26-2022 04:29 AM

HP Recommended

Hello @Chrise86 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A53.7 MBJun 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A1.0 MBMay 29, 2022Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.A16.3 MBMay 30, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A20.9 MBMay 30, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A1.2 MBMay 31, 2022Download

 

(4) Reboot

(5) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.A1018.7 MBMay 31, 2022Download

 

(6) Reboot and test again ... 

(7) Please report your results

View solution in original post

Was this reply helpful? Yes No
10 REPLIES 10

‎07-26-2022 04:12 AM

HP Recommended

Hello @Chrise86 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

Was this reply helpful? Yes No

‎07-26-2022 04:19 AM

HP Recommended

Hi there, thank you so much for the quick reply, my Product number is 2VOW5ES#ACQ

Was this reply helpful? Yes No

‎07-26-2022 04:29 AM - edited ‎07-26-2022 04:29 AM

HP Recommended

Hello @Chrise86 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A53.7 MBJun 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A1.0 MBMay 29, 2022Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.A16.3 MBMay 30, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A20.9 MBMay 30, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A1.2 MBMay 31, 2022Download

 

(4) Reboot

(5) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.A1018.7 MBMay 31, 2022Download

 

(6) Reboot and test again ... 

(7) Please report your results

Was this reply helpful? Yes No

‎07-26-2022 04:32 AM

HP Recommended

Ok, awesome, thank you so much for your help will try that now

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‎07-26-2022 05:03 AM

HP Recommended

Hi man, it worked, thank you so much for your help

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‎07-26-2022 05:41 AM - edited ‎07-26-2022 05:45 AM

HP Recommended

It was a great pleasure to help you

Good luck

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‎07-26-2022 05:45 AM

HP Recommended

Just did that,

Thank you so much

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‎07-26-2022 05:49 AM

HP Recommended
@Chrise86 wrote:

Just did that,

Thank you so much

I wish you all the best for now and for the future. If you have any further questions, please feel free to contact the community.

 

Kind regards

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-28-2022 07:07 AM

HP Recommended

Hi Guys

 

Thank you so much for your help and time

 

Will get on and install and report back to you

Was this reply helpful? Yes No
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