Video card driver

[albernd27]

I would like to get the correct video card drivers for this notebook model for Windows 10 pro. The DVI and HDMI video outputs have no signal. I would also like to confirm the model of the graphics card.

[Echo_Lake]

@albernd27

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[albernd27]

Hi. Still no signal from DVI and HDMI video outs. Can you check the last update of the BIOS for this model. The version installed is F.29. Thanks.

[Echo_Lake]

@albernd27

Thank you for posting back.

These messages are normal when the computer truly goes into sleep mode or loses the video signal (such as when the computer is turned off). However, if the monitor displays any of these messages when the computer should be displaying video, something is wrong.

• Windows opens, but after a while, the monitor displays the message
• Startup screens display, but the message opens before the Windows desktop opens
• The message is the only item that displays on the screen

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. (By the end of this article all the issues should be resolved)

Keep me posted for further assistance.