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HP Recommended
HP Pavilion m6 1032er
Microsoft Windows 7 (64-bit)

Greetings. I use an HP Pavilion m6 1032er laptop, sometimes when opening the "beats audio control panel" the image on the screen disappears for a while, after the image appears, a message appears: "The video driver stopped responding and has been restored", downloaded all the installed drivers on the official HP website, what maybe the case?

3 REPLIES 3
HP Recommended

@Hmuryi Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

HP Recommended

HP Hardware Diagnostic Tool test passed and no issues were found. All drivers are up to date. Maybe the video card chip itself is faulty, because the laptop is already old?

HP Recommended

@Hmuryi If the video card was faulty, that would be detected on the hardware test, however, since it hasn't, it's safe to rule that out, and perform a system reset after a data backup as this is most likely and issue with the OS.

Let me know how that pans out, and good luck!

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.