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‎12-02-2019 09:09 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I guess my warranty period is over which means there is no way to get support, recently I watched TV on my Envy x360 laptop, and within the last three weeks I tried to watch and the screen breaks up so bad that the entire screen has large pixels covering it, you cannot watch movies or tv any longer, I tried up dating the video driver, it was the latest one listed, after that I rebooted and still not working.   I talked to Microsoft last week and they took control of my computer, they updated one area of the computer, not sure what he did though, then he restarted three times, obviously it still isn't working.  Not sure what I can do to make it work....    I do not think that I will ever purchase another HP computer, this computer is less than a year old and the mouse pad on the keyboard barely responds...   The screen is nice, but the edges are sooooo sharp that you can cut your hands when you touch the edges of the laptop....   I was an HP fan, but I lost that loving feeling...  🙂            Any suggestions would be appreciated.

3 REPLIES 3

‎12-02-2019 12:37 PM

HP Recommended

@Chucker4827 

 

Please answer few questions

 

1. Which software player do you use ?

2. How do you connect them (notebook and TV),

3. What is the format of the videos ? DVD, HD, FHD, UHD ...

4. Do you know what is the resolution of your video files ?

5. What is the resolution of your TV and its size (60", 70" ...).

 

Regards.

BH
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Was this reply helpful? Yes No

‎12-02-2019 01:27 PM

HP Recommended

Banhien,    

 

I am playing the video on my laptop

I am playing movies and TV from Xfinity, I am not sure what they use for a video player, but it worked before and no longer works, it works great on my iPad from 2012..   

The video is streamed from Xfinity.

The video is high Definition.

 

In talking to Microsoft support, there used to be an option to turn off pixelation within Windows 10, that has since disappeared.

 

Please let me know what your suggestions are.

Was this reply helpful? Yes No

‎12-03-2019 09:01 AM

HP Recommended

@banhien

 

I am playing the video on my laptop

I am playing movies and TV from Xfinity, I am not sure what they use for a video player, but it worked before and no longer works, it works great on my iPad from 2012..   

The video is streamed from Xfinity.

The video is high Definition.

 

In talking to Microsoft support, there used to be an option to turn off pixelation within Windows 10, that has since disappeared.

 

Please let me know what your suggestions are.

Was this reply helpful? Yes No
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