Video play and pause continuously and system lag

[ashi12]

Video play and pause automatically... tried upgrading all drivers ...also tried ubuntu same issue exists irrespective of OS....system lags when tis issue occurs

[ub6424]

Hello @ashi12 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[ashi12]

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
System Model HP Pavilion Gaming Laptop 15-dk0xxx
BIOS Version/Date Insyde F.55, 28-03-2022

[ub6424]

Hello @ashi12 

I strongly advise you to go back to Windows 10 as your notebook model

[ HP Pavilion Gaming - 15-dk0268tx ] is not fully tested and certified by HP for Windows 11.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

(3) if downgrade fails ...

--->>> Please reinstall your operating system !

You need (another stable) computer to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers are included )

(4) Please report your results

[ashi12]

Actually i upgraded due to this issue...Issue came already when i was using windows 10 ...so tried upgrading ...also i tried ubuntu ... In all this cases issue persists...Please note that laptop not able to go into sleep mode ,its keep on waking up...

[ub6424]

Hello @ashi12 

To get support from HP, you must have at least the supported operating system installed.

HP warranty valid -> Contact HP Support

Good luck