Video play pause automatically

[rissiram]

My laptip started having a problem in August. Whenever i play a video, be it in a browser or in any player in my PC, the video keep play-pausing rapidly. Sometimes when i do the windows update, I'm able to watch for a week but it repeats again,

[A_Gayathri]

Hi @rissiram, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your Video play pause automatically HP Pavilion Gaming - 15-Dk0049tx

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

And update Bios and other drivers please click on the link. to update the drivers. 

And please check for Windows and HP update

Please follow the below steps

Fix #1

Step 1:
Go to the search box next to the Windows icon and type CMD

Step 2:
Right-click on Command Prompt and select Run As Administrator

Step 3:
Type msdt.exe -id Device Diagnostic and press enter.

Fix #2:
Step 1:
Go to the search box next to the Windows icon and type Troubleshoot

Step 2:
Click on Troubleshoot

Step 3:
Then select Video Playback and click Run the Troubleshooter

 restart the unit 

Hope this helps! Keep me posted. 

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