Video problems Ryzen 7 Laptop

[Apuboricua]

Any one having problem with video driver. I hard reset laptop 3 times have latest updates on drivers directly from HP.COM website. The computer cant not run any games and in google chrome crashes all the time.

[The_Fossette]

@Apuboricua,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and run a system test on the computer to make sure all the hardware components are working fine.

https://support.hp.com/in-en/document/c03467259

If the hardware test pass, download and install HP support assistant from the below link and install all the updates.

Here is how it is done.

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Apuboricua]

I did all of that it says is fine.  I even erased the laptop. Is something with the drivers or the heat or the heat sink . It gets rally hot. But how do I diagnose that.

[The_Fossette]

@Apuboricua,

I recommend you run the system suggested in the previous post and let me know the result.

Cheers!

[Apuboricua]

no updates, everything passed, computer extremely hot. cant watch videos it shows green flashing screen and they look like slow motion some times

[The_Fossette]

@Apuboricua,

I recommend you perform a system reset following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289\

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!