Videos Playing In Fast Motion

[jadenrego]

When I attempt to play videos on any platform, it will play in fast motion. Only a random couple second portion will play, sometimes on a loop, and then it will freeze.Throughout the video, it will repeat this process. However, more often than not, the audio will work perfectly. When it does not, the audio will play normal speed but only of the couple second clip that the visual shows. I have already restarted my computer and checked to see if there are any new updates. I have a wireless internet connection, which I have also checked and is running fine.

[Jeet_singh]

Hi @jadenrego,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues playing videos on your HP PC. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC and the Operating system installed? Please use this link to find the instructions: http://hp.care/2bygf7l

Are you trying to play online videos or the ones from the computer?

If you are trying to play online videos? What browser are you using? Have you tried different browsers? Have you tried to reset the browser? Did you try to uninstall and reinstall the browser?

Have you tried to run any test on the computer?

In the meantime, let's try these steps here:

If you are trying to play videos online. I would suggest you could try to delete cookies, temp files, reset the browser.

You could also try to use different browser and check if that helps.

If nothing helps, I would suggest you could try to uninstall and reinstall the browser.

Alternatively, you could also try to update the flash player.

Next issue regarding the computer freezes, I would suggest you try to run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

Please respond to this post with the details of the product and with the results of the troubleshooting for further assistance.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.