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‎09-25-2024 11:13 PM

HP Recommended

Last night, in the middle of watching an Apple TV+ episode on my Windows 11 laptop (purchased new in 2022), the video suddenly went faded and flat. Other videos I checked on other platforms like Amazon Prime have gone flat and faded too. It's like watching an unrestored, low-quality TV show from the 1970s.

 

I don't know why this would happen right in the middle of a viewing.

 

I have checked Windows updates and also restarted the laptop several times.

Category:
2 REPLIES 2

‎09-27-2024 08:59 AM

HP Recommended

Hi @VictoriaAngel,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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‎09-30-2024 02:31 AM - edited ‎10-01-2024 12:26 AM

HP Recommended

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