Videos won't play

[Oliviadeg]

I have an HP Envy with Windows 10 and as of last night I cannot get any videos to play. Whether it be a webcam video, Facebook video, Youtube, etc, they simply wont play, but my internet is working fine. I didn't recently download anything to my computer, and I ran a Full Scan and there were no reported issues. Also my Action Center has been glitching, it hasn't been opening when I click it, and the same notification keeps poping up over and over. And since this I also cannot play music that is on my computer. 

[MKazi]

@Oliviadeg

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Envy computer and it has stopped playing all sorts of videos though the internet connection is fine. Also, the Action Center is not working. I appreciate the steps you have performed and have certainly done a good job.

I would like to know if any other changes (hardware or software) took place on the laptop after which this issue may have started.  Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please perform a Microsoft System Restore to roll back your computer to a previous date when everything worked fine. System restore will not delete your data.
• Post a successful system restore, please check if the computer can play videos and if the Action Center works. 
• If the issue persists then I suggest you to perform a system refresh (repair). This will also not delete any data and will repair the Windows operating system. 

I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 🙂

[Oliviadeg]

Hi there, thank you for your reply! Since I posted this I took it to my school's Tech Support and they didn't know how to fix it so one guy just restarted my computer and everything started working again, despite the fact that I had restarted the computer mulitple times myself without fixing the issue, as well as turned it off and on again several times. If the problem reooccurs I'll follow the procedure you shared, thank you!

[MKazi]

@Oliviadeg

You are welcome. Glad to know that your computer is working fine and you're able to watch videos. Well, miracles do happen. Let's hope it stays that way. Keep us posted for any assistance in future. Cheers! 🙂