Viewing angle issues on HP Spectre x360 Convertible 13-ap0xxx

[klwilbur]

Hello all,

I just purchased the HP Spectre x360 Convertible 13-ap0xxx and I was surprised that the optimal viewing angle is extremely restricted. Now, just before anyone mentions it, I am talking about the unti is *NOT* in restricted side-angle viewing mode (where optimal viewing angle is even more limited).

Instead, I am talking about normal mode. Even at the optimal viewing angle, the edges of the screen are slightly darker. There isn't a way to have the entire screen the same brightness. This is dramatically different from the Lenovo X1 where the entire screen is the same brightness from edge-to-edge. Is the HP screen a totally different technology?

I just paid $1500 for this HP and I'm super happy with it except for this issue. Someone please make me feel better about this. Is this design a compromise for better battery life? Or should I have gotten a different laptop?

Thanks,

Kelly

[KrazyToad]

@klwilbur

Welcome to HP Community

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you

[klwilbur · Accepted solution]

It turns out that this is a known problem with the IPS display. If I had known this, I would have never purchased this model.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Extremely-Narrow-Viewing-Angle/m-p/70...