Virtual keyboard does not appear automatically in tablet mode

[NatW]

I have an HP Pavilion x360 product # T5M33AV.  I recently installed a new hard drive and then did a clean install of windows 10 (64).  I then used HP Support Assistant to update my drivers and bios.  My problem occurs in tablet mode.  My virtual keyboard does work but it does not come up automatically when I am in tablet mode.  Also while I can see the taskbar and icons they are unresponsive to the touchscreen and so when I touch the keyboard icon nothing happens.  If I bring up the virtual keyboard (window+ctrl+o) while in desktop mode and the rotate screen to auto tablet mode the virtual keyboard does work.  Any help would be appreciated.  I have searched for a solution to this problem but all so far have me go to settings for some option which does not exist on my settings.

[NatW]

I have also noticed that some areas of my touchscreen do not respond.  I tried to start one of the apps on the desktop by touching it and nothing happened.  I was able to start it by clicking my mouse on it.  I then moved the same app to another section of the screen and it started.  So it appears there are some dead areas on my touchscreen.

[The_Fossette]

@NatW,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While I wait for the answers, I recommend you follow the below steps and check if it helps.

1. Click Settings on the Start Menu.
2. Select System.
3. Select Tablet mode in the left pane. A Tablet mode submenu appears.
4. Toggle "Make Windows more touch-friendly . . ." to on to enable Tablet mode. Toggle it off to go to desktop mode. 
5. Select "Don't ask me and always switch" from the "When this device automatically switches" menu if you want Windows 10 to switch modes on your 2-in-1 without prompting you.

For the touchscreen issue, follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!