Visual issues including part of taskbar randomly replicated through display

[Jordansbuckett]

Please see the below pictures for examples, the issue is not a constant problem, nor is it set off  by any trigger that I have been able to work out.

When sat idle the machine still faces the issue of the taskbar appearing and disappearing mid-screen. It is also the case with programme windows such as decive manager etc. being cut up and appearing in front of open windows, despite being open behind.

Any advice appreciated,

[Jordansbuckett]

[praveen196]

@Jordansbuckett Welcome to HP Community!

I understand that Visual issues including part of the taskbar randomly replicated through the display.

Do not worry. I will try to fix the issue.

Please perform the System file check.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please install the graphics driver and reinstall the drivers. Also, update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Jordansbuckett]

Hi there,

Thank you for your suggestions. We tried every one of them and none have solved the issue we are facing. We do not know why this is happening as we have tried new software installs etc. but to no avail. The only other thing we can think of is a hardware fault but this is not reported by any tests, and the laptop is still very new so should not face hardware issues.

Any more help would be appreciated

[praveen196]

@Jordansbuckett

I understand your concerns.

In that case, I would suggets you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

[Jordansbuckett]

Hi Praveen,

We have installed windows on this item twice and the issue has been consistent throughout, so we do not think this will help I'm afraid 

[praveen196]

@Jordansbuckett

I understand your concarns.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!