WE CAN’T FIND YOUR CAMERA - 0xA00F4244<NoCamerasAreAttached>

[Marie-T01]

WE CAN’T FIND YOUR CAMERA - 0xA00F4244<NoCamerasAreAttached>

I have tried resetting and various tips found on YouTube an nothing helps.

In Device Manger the Camera is HP TrueVision HD, but in Sound, Video and Game Controllers I have Cyberlink WebCam Virtual Driver 6.0.

I have carried out a full factory restore and still have the same problem. I have looked to update the driver and installed the Patch from the Cyberlink website.

It used to be fine until the latest Windows Update and have been trying for a couple of months to fix this and I really need it to work to be able to have Zoom and Teams Meetings, any help gratefully received.

Kind regards,

Marie

[praveenbv]

Hi@Marie-T01, Welcome to the HP Support Community!

We reviewed your post and I understand that the webcam is not working 

Don’t worry, I assure you I will try my best to get this sorted.

Request you to follow the below troubleshooting steps from the document fix :-

https://support.hp.com/in-en/document/c03430151

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Marie-T01]

I have tried all these options and same issue.  I don’t have the installation discs as my laptop had this preinstalled and after a system restore it still happens. Should I have HP Truevisiona and Cyberlink installed, as think this may be where the conflict occurs?

I look forward to hearing from the you.

Kind regards,

Marie

[praveenbv]

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Marie-T01]

I have already tried a full System Restore and just managed to recover some of my files, so I don't think this would work and to be honest don't want to risk losing anything else.

Is is possible to simply unistall Cyberlink and reinstall another webcam software that would work with my HP Notebook please?  It only went wrong after the recent Windows update, so after my System Restore, Windows updated again and the problem occured. 

FYI I have HP Truevision HD under cameras and  in Sound and Vision it states CyberLink Webcam Virtual Driver 6.0.

I look forward to hearing from you.

Kind regards,

Marie

[praveenbv]

Hi@Marie-T01,

 I recommend you follow the below steps and check if it helps.

NOTE: 

These steps pertain to Skype version 5. The version on your computer might be different.

1. In Windows, search for and open Skype.
2. In Skype, click Tools, and then click Options.
3. Click Video Settings from the left side of the page.
4. Select the name of your webcam from the Select webcam list.

1. When the video displays in the pane, click Save.

Step 2: Restart the computer to correct webcam problems

The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows finishes loading.

If restarting the computer does not correct this problem, continue troubleshooting.

Step 3: Update or change the webcam driver

Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam:

1. Go to the HP Customer Support - Software and Driver Downloads page.
2. If a Let's identify your product to get started page displays, click Laptop or Desktop.
3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

1. If a Matching products web page opens, select your model number from the list.
2. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.
   NOTE: 
   If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.

1. From the list of available software and driver categories, find the webcam driver.
   • If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.
   • If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.
2. In Windows, search for and open Device Manager.
3. Double-click Imaging Devices to expand the list of webcam drivers.

• If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
• If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.

1. Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
2. Click Browse the computer to select a specific USB Video Device driver.
   Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.

1. On the Webcam Properties window, select Update Driver....
2. Select to browse the computer for the desired driver.
3. Click Let me pick from a list of device drivers on my computer.
4. Remove the selection from Show compatible hardware.
5. Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
6. Click Next to install the webcam driver.
7. Allow the installation of the USB Video Device, and then click Close.
8. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

[Marie-T01]

1.  In Device Manger the Camera is HP TrueVision HD, but in Sound, Video and Game Controllers I have Cyberlink WebCam Virtual Driver 6.0.

2.  I do not have a heading Imaging Devices in Device Manager, so not sure if this is the issue?

3.  I have s different Skype Version than you mentioned and It kept defaulting to Cyberlink and the “Cyberlink has stopped working” pops up.

4.  A new error occurred today “Another version of Cyberlink YouCam is currently running or Face-out is still enabled on this system.  To launch this version, you must close the other version or disable Face-out”

I definitely think there is either a conflict between Cyberlink versions, or with HP Truevison.

Can  you please advise, as this has been an issue for several weeks now and I am close to throwing this Notebook away, as all I want it to be able to be able to attend Zoom Meetings, whilst working from home please,

I look forward to hearing from you,

Kind regards,

Marie

[praveenbv]

@Marie-T01,

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

[Marie-T01]

I am worried to try this reset, as I lost lots of photos and files when I did a full System Restore a couple of weeks ago, to try to solve, unless if "keeping files" on this reset actually does what it says and I also keep my software.

I think it's CyberLink that is the issue, do I actually need this, or can I uninstall and reinstall another camera/webcam software compatible with this HP Notebook and Windows 10 please?

I look forward to hearing from you.

Kind regards,

Marie

[praveenbv]

Hi@Marie-T01,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.