WEBCAM not working

[SRDC]

Hello 

During this covid19 pendimic we are stuck at home and are now bound to do meetings online.

As I wanted to go online I found my webcam is not working. The small light near the camera lights up but cannot capture the image nor my video comes in the screen. I tried Zoom and Microsoft team. I cannot understand what went wrong. I went to Device manager -- > Imaging Devices --> and found HP Truevision HD . I have updated it also. I have attached 3 files for your easy understanding.

Please fix the problem as I am unable to use the meeting platforms. 

Thanks

[praveen196]

@SRDC Welcome to HP Community!

I understand that the WEBCAM not working.

Do not worry. I will try to fix the issue.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Depending on the webcam software that came with your computer, you might be able to download the software from the Microsoft Store, HP, or the manufacturer's website.

NOTE: 

If the operating system on your computer was upgraded, these steps do not work. Instead, go directly to the HP Customer Support - Software and Driver Downloads webpage or the software manufacturer’s website.

• Check the Microsoft Store. Many of the apps that came pre-installed on your computer are available to download for free in the Microsoft Store app.

• Go to the HP Customer Support - Software and Driver Downloads page. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. From the list of available software and driver categories, find the software you are looking for, click the category name, and then click Download.

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