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‎01-18-2023 05:09 PM

HP Recommended
Product: HP M24f FHD Monitor
Operating System: Microsoft Windows 11

I have an HP Ency x360 laptop and just bought an M24f Monitor.  When I close the laptop, the M24f monitor goes dark.  With my previous Dell laptop, I was able to set it up so when the laptop was closed, the external monitor didn't go black.  I chatted with HP (Pramod Panikar) and he told me it is a software related issue, and it not supported under limited hardware support. Told me to contact SmartFriend team, which is a premium service.  I'm assuming HP can fix this problem for more money.  I previously had a Dell and this wasn't an issue.  Any help?  Thanks!

Category:
2 REPLIES 2

‎01-18-2023 09:24 PM

HP Recommended

@3arod13 

 

That is a simple fix, please use external monitor as the main one and the notebook screen as the secondary one. Please hit Windows key + P to change

 

Regards.

BH
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‎01-19-2023 11:12 AM

HP Recommended

That worked!  Thank you!  I was also hoping to be able to close the laptop completely, but I'm assuming that can't be done?  Again, thank you!!!  At least if I have to keep the screen up, it's better blank, so I'm not looking at two screens.

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