WIfi and touchscreen is not working

[waqasKhalid94]

Hello

I am facing a problem regarding the wifi and the touch screen of my laptop. I have updated my windows too but this did not work. I also went through the drivers and there was a driver named 12 HID DEVICE with a small mark of warning and upon opening it was saying that the device is not starting. 

Also, I am facing a problem regarding wifi. The wifi sign has suddenly disappeared from the wifi panel where it shows the list of different wifi routers. Please help me I will be very thankful for this.

[Echo_Lake]

@waqasKhalid94

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your Wireless connectivity and Touchscreen is not working correctly. 
 

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Could you please reply with the exact product details for further assistance? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.