WIndows 11 update 17th June causing Black Screen Video event

[Trikster6510]

Hi has anyone else experienced a Black Screen event - My Laptop Video switches off completely for about 2-3 secs and then restarts very slowly . It also disables external webcam, requiring a restart of my browser.

This all began after this update 

2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5063060)

[Max3Aj · Accepted solution]

@Trikster6510, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand you're experiencing with your HP Envy x360 16-ac0000 after the Windows 11 KB5063060 (June 17, 2025) update. 

Roll Back Display Driver

Sometimes, Windows updates can conflict with the latest GPU drivers.

• Press Windows + X → Select Device Manager
• Expand Display adapters
• Right-click your graphics driver (e.g., Intel or AMD) → Properties
• Go to the Driver tab → Click Roll Back Driver (if available)
• Restart your laptop

Update Graphics Driver from HP

HP may have released a compatible driver update post-KB5063060.

• Visit the HP Software and Driver Downloads page
• Enter your product: HP Envy x360 16-ac0000
• Download and install the latest graphics driver and BIOS update (if available)
• Restart your system

Disable Fast Startup

This can help with display initialization issues.

• Go to Control Panel → Power Options → Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup
• Save changes and restart

Uninstall the Problematic Update (Temporary Fix)

If the issue persists, you can uninstall the update until a fix is released.

• Go to Settings → Windows Update → Update History
• Click Uninstall updates
• Locate KB5063060 and uninstall it
• Pause updates temporarily to prevent auto-reinstallation 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Trikster6510]

No rollback option for the graphics driver so went for a re install instead..... So far this seems to have repaired my issue.