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‎05-16-2020 09:21 PM

HP Recommended
Product: Hp steam 11

Today when I tried to open my laptop, it wouldn't turn on and the battery light did not show a thing. When I plugged it in, the light was red. However, I've tried all the remove the battery and restore the bios methods, but none of them seems to work.

1 REPLY 1

‎05-26-2020 11:18 AM

HP Recommended

@Knowledge320

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Perform a hard reset
  • Step 2: Restore BIOS default settings
  • Step 3: Test the hard drive using HP PC Hardware Diagnostics
  • Step 4: Reseat the hard drive
  • Step 5: Perform an HP System Recovery
  • Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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