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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎08-06-2021 10:28 AM - last edited on ‎08-06-2021 01:29 PM by Retired

HP Recommended
Product: HP Notebook 15-dy1036nr

My screen went black two months ago. The only way I can use the laptop is if I connect it to the TV through an HDMI cable. I called two months ago and was told I was being sent a box so I could get the screen replaced for free, as I was still within my warranty time frame. I never received the box, and now my warranty has expired. Can I show proof that I reached out before my warranty expired? Class starts in two weeks and I still have a broken laptop.

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1 REPLY 1

‎08-06-2021 11:04 AM

HP Recommended

@MorganCl 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support.



I am a volunteer and I do not work for, nor represent, HP
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