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‎02-16-2024 10:36 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)
Operating System: Microsoft Windows 10 (64-bit)

MAJORLY DISAPPOINTED! 

I purchased the above laptop for my Mom.  It worked about a year then the screen display went black.  Spent 3+ hours on the phone with HP tech support downloading drivers, upgrading BIOS, as I still had a month left on my warranty.  After exhausting the troubleshooting steps, HP sent me materials to ship the laptop to be repaired.  It took about 2 weeks but got the laptop back and thought that would be the end of it.  But just **SIX WEEKS LATER** the screen is black again, and of course, out of warranty by 3 weeks.  I would think not only a new laptop PLUS a repair would last years.  I feel like I wasted a bunch of money on a piece of junk, and there's no way to even contact HP support since I'm a few weeks past the warranty.  My only recourse is now to hook up a bulky external monitor, keyboard, mouse.  I used to be brand loyal to HP but will be looking at other brands going forward.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.