• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-21-2017 04:30 AM

HP Recommended
Product: HP Pavilion 17 Notebook pc.
Operating System: Microsoft Windows 10 (64-bit)

Was wondring what version of HP 3D drive gaurd to install on my laptop. I looked for the version that i have installed now but the sizes of the downloads differ dont know if that matters or not but model number is the same. the problems is after this recent update HP Developement i got a popup message of AccelerometerSt.exe - System error . so trying to uninstall and reinstall the 3D drive guard any help is greatly apprecieated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 05:15 AM

HP Recommended

Hi,

I provided latest version for driveguard for your PC in link above if you would like to read about it here:

 

https://support.hp.com/us-en/document/c05641942?jumpid=reg_r1002_usen_c-001_title_r0002

 

Hope it helps,

David

 

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎09-21-2017 04:51 AM

HP Recommended

Hi,

 

I will be happy to share the informaiton, before I need your HP Laptop product number to check for the same?

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

******Clicking the Thumbs-Up button is a way to say -Thanks!.******

I am an HP employee.
Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.
Was this reply helpful? Yes No

‎09-21-2017 04:51 AM

HP Recommended

Hi,

 

This is latest version of driveguard for your PC which should solve your problem:

 

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

 

Go to programs and features and uninstall HP 3d driveguard  and reboot the PC. Now download and install the version provided in link. Reboot the PC.

 

Hope it helps,

David

 

 

Please clcik on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎09-21-2017 05:10 AM

HP Recommended
Product Name: HP Pavilion 17 Notebook pc.
Operating System: Microsoft Windows 10 (64-bit.
product number: F9A46UA#ABA.
Serial number: 5CD423013Z..
 
This was orignally a windows 8 or 8.1 and i upgraded to windows 10. i looked for the version my now is 6.0.15.1 but on the form for my laptop it has two other versions listed as well so wasnt sure which one to download. Also on the form the version i have now on my computer and the same version on form the file is different sizes.
Was this reply helpful? Yes No

‎09-21-2017 05:15 AM

HP Recommended

Hi,

I provided latest version for driveguard for your PC in link above if you would like to read about it here:

 

https://support.hp.com/us-en/document/c05641942?jumpid=reg_r1002_usen_c-001_title_r0002

 

Hope it helps,

David

 

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎09-21-2017 08:41 AM

HP Recommended

Thanks. Sorry i just worry bout doing this stuff wrong paid alot for this laptop and dont know alot about stuff like this. thanks again for the help.

Was this reply helpful? Yes No

‎09-21-2017 09:32 AM

HP Recommended

Your welcome.

 

Let me know if you need any further help.

 

All the best,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.