We could not find fingerprint scanner compartible with windows hello fingerprint

[JAWAHARA]

when i go in settings to set my fingerprint sign in option it is saying that it is not compartible with windows hello fingerprint my laptop name is hp elitebook 830 g6 core i7 

[Dragon-Fur]

@JAWAHARA 

Welcome to the HP English Community --

Fingerprint reader is an OPTIONAL purchase feature.

If your computer does not have an actual fingerprint sensor installed, the little "box" in the keyboard area is simply a cover plate showing where the fingerprint reader would have been located.

Maintenance and Service Guide

Pages 13-14

Check the Device Manager -

Fingerprint reader requires that there is a "Biometrics" section

No Biometric Devices category = No fingerprint reader

Control Panel > icon view > Device Manager

Tab View 

Check Show hidden devices

Select Devices by Type

Expand Category (for example Biometric Devices)

Right-Click on the Driver > Select / open Properties

Device_Manager_Generic_Biometrics_Fingerprint_Camera_4

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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HP EliteBook 830 G6 Notebook PC  

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