WeChat desktop app webcam issue.

[RamanWadhwa]

WeChat video calls work fine on my mobile device, however on my laptop WeChat app, I have the video icon and can click on the icon, the receiver is unable to see me. Microphone is working fine on both mobile phone WeChat app and WeChat desktop app

If i go to Settings>Privacy>Microphone>Allow desktop apps to access your Microphone .... This tab is ON and I can see WeChat underneath.

However, If i go to Settings>Privacy>camera>Allow desktop apps to access your Microphone .... This tab is ON and there is no WeChat underneath.

PS: 

I have been trying to look for the solution but no success.

I am able to use to use video calling on Skype without any problem.

This issue is only with wechat, so you may think there are some settings in WeChat..... but I have checked.

Same version of WeChat desktop app downloaded from same source is working fine on the similar laptops of my 2 of my colleagues (all 3 laptops are same model and same configuration and were bought together). Somehow, WeChat app is not able to open camera in video chat on my laptop.

[Echo_Lake]

@RamanWadhwa
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you checked whether webcam works fine on other applications such as skype or Youcam?

Click here: https://support.hp.com/in-en/document/c03430151 to more about Webcam Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RamanWadhwa]

I have been trying to look for the solution but no success.

I am able to use to use video calling on Skype without any problem.

This issue is only with wechat, so you may think there are some settings in Wechat..... but I have checked.

Same version of chat is working fine on the similar laptop of my 2 of my colleagues (all 3 laptops are similar model and similar configuration and were bought together). Somehow, Wechat app is not able to open camera in video chat on my laptop.

[Echo_Lake]

@RamanWadhwa

Thank you for posting back, 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html