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HP Recommended
HP EliteBook 830 G5 Base Model Notebook PC

Camera doesn't work.
It used to work.

 

I observed that during a BIOS update, the firmware of the web cam was also explicitly updated.

Something seems to have gone wrong and the computer no longer recognizes the web cam.

In the BIOS (Advanced/Built-In Device Options) the entry "Integrated Camera" is no longer listed.

 

USB\VID_04CA&PID_706D&REV_0006&MI_00
USB\VID_04CA&PID_706D&MI_00

 

Is there any extra software for the built-in web-cams (possibly also directly from the manufacturer of the web-cam) to update the firmware and make the web-cam usable again?

 

Unfortunately, the notebook is now out of Warranty/Care Pack.
I would therefore like to thank you in advance for any help or advice that may lead to a solution to the problem.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.