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‎12-08-2022 09:01 AM

HP Recommended
Product: HP EliteBook 830 G5

Camera doesn't work.

It used to work.

 

Device manager recognizes the camera as the following device.

Microsoft/USB Video Device --> USB Boot

 

I checked Hardware ID.

USB\VID_04CA&PID_706D&REV_0006&MI_00
USB\VID_04CA&PID_706D&MI_00

 

In the BIOS (Advanced/Built-In Device Options) the entry "Integrated Camera" is no longer listed

 

I tried BIOS upgrade, Windows Upgrade and Windows Reinstallation.

Neither worked.

 

HP Elitebook 830 G5

BIOS :  Q78 Ver. 01.22.00 

OS    :  Windows 10 21H2

 

I guess there was a problem with the camera firmware upgrade that was included in a previous BIOS upgrade

 

A similar case has already been successfully described and solved here but unfortunately the tool/solution does not work on my computer.

 

Category:
1 REPLY 1

‎12-21-2022 01:29 AM

HP Recommended

Is there anyone who has similar problems with an Elitebook 830 or a solution to my problem?

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